FAQs

How can I access salt's residential products?
You can choose to apply to us either direct, or through one of our packagers

How do I apply direct?
See our flow chart to find out more.
You must complete each application using our full online application process.

What procuration fees do you pay?
Please refer to our proc fee section for details of the fees we pay to brokers, packagers and networks and clubs on our different product types.

Who will pay the procuration fee?
It depends on how you apply.

• packager route: we will pay the procuration fee directly to the packager who will then pay you the agreed amount.
• selected networks & clubs: We will pay the procuration fee directly to your network or club who will then pay you the agreed amount.
• direct (not selected networks & clubs): We will pay the procuration fee directly to you.

How soon will you pay the procuration fee?
We'll pay the procuration fee no more than 14 days from completion. We often pay this sooner and guarantee it won't be longer.

Can the fees be added?
Some fees can be added to the loan on completion, please see our product details for more information. However if the customer chooses to pay these in full on or before their first payment date, we won't charge any interest on the fees.

Will experienced members of staff deal with my application?
We have a highly experienced team, who have worked in this market for many years so rest assured you're in good hands. All direct business is processed and packaged in-house.